Once delivered the product can only be exchanged or returned in following instances

-if the product does not match the description , however this clause is subject to an exception, as our products are handmade so every piece may vary from another slightly in colour or shape or both,

-in case the product has been delivered in damaged condition, provided you have sufficient photos or video evidence to support your case,

Return or exchange can only be awailed within 3 days from delivery time.  

To initiate a return mail us at sales.jincandles@gmail.com or drop a message on 9679050211.