Once delivered the product can only be exchanged or returned in following instances

-if the product does not match the description , however this clause is subject to an exception, as our products are handmade so every piece may vary from another slightly in colour or shape or both,

-in case the product has been delivered in damaged condition, provided you have sufficient photos or video evidence to support your case,

Return or exchange can only be awailed within 3 days from delivery time.  

To initiate a return mail us at sales.jincandles@gmail.com or drop a message on 9679050211.

Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order’s status on our Order Tracking page.

We accept major credit cards (Visa, MasterCard, American Express) and PayPal, UPI for secure and convenient payments.

Yes, we offer international shipping for pottery items with additional shipping charges. 

For candles, we only accept bulk orders for international shipping.

You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.

Yes the dimensions for each product are almost accurate, as these are handmade items so each piece may vary from another slightly.

We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.